When you look back at the history of the BPO (Business Process Outsourcing) industry, administration services were one of the first things that BPO companies offered for outsourced services. These include the areas of customer billing, virtual accounting, Virtual Secretary (VS) which was later changed to Virtual Assistant (VA) and other administration services. So let’s take a look at each of these areas which should give you a good idea on how these outsourced services can benefit your company and your business.
In the old days, in order to bill or invoice your customers it meant printing or hand writing an invoice then popping it into an envelope and mailing it to them so they can cut you a check to pay for the invoice. Times have certainly changed since then. These days, bills and invoices are typically sent electronically either by fax or by email as a PDF attachment. But if your company doesn’t have the means to do this efficiently and effectively, then you might want to look at outsourcing your customer billing. Of course if you still need to mail the invoices manually this doesn’t work very well in the outsourced method. At e4 BPO, we encode your invoices into our computerized accounting system which then can automatically send out these invoices to your clients electronically via email or fax. Doing billing by this method usually results in faster payment by your customer because they don’t have to wait for the mail to be received as they are getting it instantly.
Virtual Accounting & Virtual Bookkeeping
At e4 BPO we provide complete accounting and bookkeeping services for our clients. Everything from ledgers to financial reports, profit and loss statements, bank reconciliation, accounts receivable, accounts payable, etc. Of course you would still need to retain the services of your CPA as we are not a CPA firm, our services for bookkeeping are far less than those charged by accounting and CPA firms for normal day-to-day or month-to-month bookkeeping services. You simply submit items to us electronically and we encode them into our accounting software program which we can then generate almost any report for your company from an accounting standpoint.
Virtual Assistant (VA) / Virtual Secretary (VS)
I remember the first time I heard about having a Virtual Assistant. I was reading the book “The 4 Hour Work Week” by Timothy Ferriss. As an entrepreneur I was working 80 to 90 hour work weeks which was getting old fast, even though I loved what I was doing. There just wasn’t enough time to take care of everything that I needed to do. Since I was on the go a lot, I wasn’t really in the office that much. I also felt paying $20,000 to $30,000 per year for an assistant was way more money than I wanted to spend. My eyes were totally opened after reading Timothy’s book. One of the first things he recommended was to hire a Virtual Assistant to help free up some of my time doing administrative functions that I was doing myself. The Virtual Assistant position (formerly called Virtual Secretary) is a service provided by BPO (Business Process Outsourcing) companies, also called a call center.
This assistant position basically handles all the administrative responsibilities for a busy executive. From answering your calls, taking messages, receiving and sending emails, creating appointments, keeping track of your schedule, etc. A Virtual Assistant can be either full-time or part-time and can assist a busy executive to free up tons of time and allow a personal touch instead of people getting your voice mail or having to wait hours or days to receive a reply to an email. So as you can see, not only does it help free up your time, it also creates a more personal touch for the people who contact you.
Contact us today at e4 BPO to learn more about outsourcing administrative services to us such as bookkeeping, accounting, customer billing or having your own Virtual Assistant.