Outsourcing Technical Support

Outsourcing Technical Support

Do you have products at your company that require technical assistance?  These could take the form of hardware items, electronics or software.  Do you find it difficult to meet the demands of your customers calling in for technical support?  If so, outsourcing technical support is a great solution for your company.

For many years now, companies have been outsourcing technical services to BPO (Business Process Outsourcing) companies for just that purpose.  Take a look at Dell, Cisco, Linksys, HP, and the other big boys in the hardware industry.  Almost all of them outsource technical support to a call center.  Take a look at software companies like Trend Micro and Sage Software for their awesome ACT! contact relationship management (CRM) program.  These are outsourced to a call center for technical support.  Take a look at electronic companies like AT&T, Sprint, T-Mobile, Time Warner Cable who also outsource technical support as well.  Although you might say these companies are the “big boys” and your company might be smaller, the results are still the same.

Imagine being able to provide the same type of support services at half the cost, or even more than half the cost.  Imagine how that will drastically improve your bottom line of profit for your business.  Imagine being able to support your customers 24 hours a day and 7 days a week.  Imagine being able to take calls almost instantly and provide superior technical support services on your products to keep your customers happy and satisfied.  That is what e4 BPO can provide for your business.  Don’t think for a minute that just because your company isn’t the size of Dell or HP that you cannot outsource your technical support services.  We take on clients all the time who are very small.  It really doesn’t matter if you are a start-up company, a small company with 10 employees, a medium sized company with 100+ employees, or a large company with 1000+ employees.  e4 BPO has the staff and expertise to be able to assist your company with technical support services on your products.

When you contract with e4 BPO, we assign a dedicated team of individuals to your product, to learn it inside and out.  Of course your company is responsible in helping to initially train one of our team leaders, after that point, our team takes over to train additional technicians when required.  We consider our team to be one of the best in the BPO industry and we always look forward to the challenge of learning all about a new product no matter if it is hardware, software or electronics.  It is actually thrilling to our staff when a new product comes on board to learn and we thoroughly enjoy it.  We also guarantee all of our technical support services.

Contact us at e4 BPO today to learn how we can assist your company with all your outsourced technical support needs and then just sit back and relax knowing we are always there to support your customers and your company.

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